3. Go to mediation - Steps to Justice

Mediation is available on the day of your hearing.

The (LTB) has employees called Dispute Resolution Oﬃcers (DROs) who try to help landlords and tenants reach settlement agreements. DROs are sometimes also called mediators. To start the process, both the landlord and tenant must agree to use a DRO to try to negotiate a settlement.

If you want to use , you should think of possible solutions to your eviction problem. Then, on the day of the hearing, you should:

arrive early to the hearing, and
tell the LTB that you want mediation.

Be careful about what you agree to. If you sign an agreement and then you do not follow it, your landlord might be able to apply for an eviction order without giving you any notice and without a hearing.

You do not have to go to mediation. You and your landlord can try to work out an agreement without a mediator's help. But going to mediation can be helpful because you will usually get more information about your landlord's case against you.

You can bring a lawyer or a paralegal to represent you in mediation. And you can have someone else to help you as a support person, such as a family member, a friend, or a social worker.