How do I apply to Ontario Works?

Beware of scams

People have been getting phone calls with a pre-recorded message telling them their Ontario Works account has been deleted.

This is a scam to trick you into sharing your personal information. If you get a call like that, hang up the phone. You can report these calls to the Canadian Anti-Fraud Centre at 1-888-495-8501.

1. Gather the information you need to apply

Ontario Works (OW) needs detailed information about you and other people in your household to decide if you qualify for .

It's a good idea to collect all the information and have it ready when you apply. It speeds up the process if you have all the information and documents ready before you apply.

Information you need to give OW

You need to give the following information about yourself and anyone else in your household:

  • name and date of birth
  • immigration status

You also have to give:

  • your address
  • your housing costs and what type of housing you live in, for example, whether you live in a place that you rent or own

Documents you need to show OW

You need to show OW documents that prove the information you give them is true.

Examples of documents you might use are:

  • identity documents like a birth certificate or passport to prove name and date of birth
  • the last income tax return or Notice of Assessment to show income
  • pay stubs to prove income from work
  • receipts from your landlord to prove how much rent you pay
  • bank statements to show things like how much you have in savings
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