4. Go to the appointment
Beware of scams
People have been getting phone calls with a pre-recorded message telling them their Ontario Works account has been deleted.
This is a scam to trick you into sharing your personal information. If you get a call like that, hang up the phone. You can report these calls to the Canadian Anti-Fraud Centre at 1-888-495-8501.
Question & Answer
How do I apply to Ontario Works?You can't get assistance from Ontario Works (OW) unless you meet with them to complete your application.
If you talk to an OW worker on the phone and they don't want to give you an appointment to complete your application, ask to speak to a supervisor. Tell the supervisor that you want to complete your application.
If there's still a problem, contact your community legal clinic right away.
When to expect a decision
OW is supposed to decide about your application within 4 business days from when you first contact them. But for this to happen, you have to:
- complete your application
- give OW all the information they need to decide
Getting the OW decision
If OW says they do not want to give you , it's still important to complete your application.
So, you need to:
- make an appointment to complete your application, and
- go to the appointment and complete your application.
That way, you can get OW's decision. And, if OW refuses to give you assistance, you have a decision that you may be able to appeal.
