1. Get a Notice of Hearing from the SBT

Beware of scams

People have been getting phone calls with a pre-recorded message telling them their Ontario Works account has been deleted.

This is a scam to trick you into sharing your personal information. If you get a call like that, hang up the phone. You can report these calls to the Canadian Anti-Fraud Centre at 1-888-495-8501.

The (SBT) sends a Notice of Hearing to you and the Ontario Works (OW) office that made the decision you're appealing.

They should do this:

  • within 60 days of getting your Appeal Form, and
  • at least 30 days before the date of the hearing.

The Notice gives the time and date of the hearing, which could be several months from when the SBT got your Appeal Form.

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