How do I prepare for an OW hearing at the Social Benefits Tribunal?

Beware of scams

People have been getting phone calls with a pre-recorded message telling them their Ontario Works account has been deleted.

This is a scam to trick you into sharing your personal information. If you get a call like that, hang up the phone. You can report these calls to the Canadian Anti-Fraud Centre at 1-888-495-8501.

5. Ask to change your hearing date, if you need to

The (SBT) expects you to be ready to go to your hearing on the date that they set.

If you need to change the date, ask the SBT as soon as possible.

Unless it's an emergency, you have to write to the SBT and:

  • explain why you need to change the date
  • suggest new dates that are within 60 days of when your hearing is set to happen

There are detailed rules about how to ask the SBT to change the date. You might have to contact the Ontario Works (OW) office first, to ask if they agree.

If you miss your hearing

If you miss your hearing because you can't get there or get there late, the SBT might decide your appeal without hearing from you.

So, if you have an emergency and can't get to your hearing on time, call the SBT at 1-888-256-6758.

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