accommodate

Accommodate means making changes to how things are done so that a person is not treated differently based on their personal characteristics. These characteristics are called protected grounds.

There are 17 protected grounds in Ontario’s Human Rights Code. These include ethnic origin, sex, gender, sexual orientation, age, family status, and disability.

The following groups must provide accommodation: employers, landlords, service providers, unions, and professional associations. But they may not have to if they can prove that the accommodation will cause them undue hardship.