In mediation, a worker and an employer meet with someone called a mediator. The mediator tries to help them find a solution that they agree on. The mediator is neutral, which means they don’t take the side of the worker or the employer.
If the mediation process works, the worker and the employer make an agreement. This means they won’t need to have a hearing at a court or tribunal, where a judge or adjudicator would decide for them.