Try to get the landlord to follow the Human Rights Code
Question & AnswerWhat can I do about discrimination by a landlord?
In some situations you may be able to convince the landlord to follow the Human Rights Code. You can try to explain the law to them. Or you can get someone else to help you deal with them.
If you still want to rent the place, you should take action quickly, preferably before they rent it to someone else.
Try showing the landlord information about the Human Rights Code. The Ontario Human Rights Commission (OHRC) has information written for landlords. The Canadian Centre for Housing Rights (CCHR) has many publications that explain the law about different types of in housing.
It might help to get someone to talk to the landlord on your behalf. Contact your local community legal clinic or the Human Rights Legal Support Centre (HRLSC).
Keep copies of your rental application and any communication you have with the landlord. Make notes about your conversations with the landlord and anything else that happens. Ask a friend or someone else to go with you when you meet or speak with the landlord. That person can be a witness to what happened or what was said.