3. Apply and get a decision

Ontario Works (OW) is supposed to decide about your application for financial assistance within 4 business days from when you first complete your application. Business days are days when the OW office is open.

OW does not consider your application complete until you've given them all the information they need to decide.

How to apply to Ontario Works (OW)

CLEO

This flowchart shows you the steps to take when applying to OW and lists the information and documents you need.

If OW refuses to give you assistance

If OW refuses to give you financial assistance, you may be able to appeal to the Social Benefits Tribunal.

You can contact a community legal clinic for help and advice.

Appeal a decision about OW

CLEO

This flowchart explains the process of appealing a decision about OW.