What if I disagree with a decision about my EI insurable hours or earnings?

Service Canada makes decisions about Employment Insurance (EI) benefits.

If you disagree with their decision, what you do depends on what you disagree with.

This question deals with what you can do if you disagree with the or earnings mentioned on your .

If you disagree with other decisions that Service Canada makes, you follow a different process. The first step is called asking for a . Read more in What can I do if I disagree with a decision about my EI claim?

If you disagree with more than one decision

You might disagree with:

the insurable hours or earnings provided by your employer, and
Service Canada's decision about EI benefits.

It's important to deal with each one separately. Make sure to follow the timelines for each process.

Insurable hours or earnings

These are the steps for dealing with insurable hours or earnings:

Ask the Canada Revenue Agency (CRA) to make a ruling.
If you do not agree with the ruling, to the Minister of National Revenue.
If you do not agree with the Minister of National Revenue, appeal to the Tax Court of Canada.
If you do not agree with the Tax Court, you might be able to appeal to the Federal Court of Appeal.
If you do not agree with the Federal Court of Appeal, you might be able to appeal to the Supreme Court of Canada.

You do not have to go through all these steps. What you do depends on your situation and your evidence.

Get legal help

The appeal process is complicated. It's a good idea to get legal advice from a lawyer or a community legal clinic. They can talk to you about the strength of your case, options, and possible outcomes.

And for more information, read Where can I get help and advice about my rights as a worker?