Make a complaint
Question & Answer
Can I get out of a debt settlement or credit counselling agreement?You can complain about a or counsellor to the Ministry of Public and Business Service Delivery.
The Ministry has a complaint form that you can fill out and email. You can also print and mail it. To contact the Ministry:
Toll-free 1-800-889-9768
Toronto area 416-326-8800
TTY Toll-free 1-877-666-6545
TTY Toronto area 416-229-6086
Website www.ontario.ca/mcs
Email consumer@ontario.ca
Mailing Address:
Ministry of Public and Business Service Delivery
Consumer Services Operations Division
P.O. Box 450
Toronto, ON, M7A 2J6
You have to include information about:
- whether you sent a complaint letter (if you did, attach a copy)
- whether you have documents that prove your claim, like receipts, invoices, contracts, or other important documents
- your complaint
- details
- what you want done
- your contact information
The Ministry will review your complaint. They may:
- refer you to an organization or government office that might be better able to help you
- help you and the business reach an agreement through
- educate you and the business about the rules and laws that must be followed
- make a compliance order that tells the business to stop giving out materials that are not true, or to correct the information in the materials
- investigate your complaint
- take the business to court
- add the business to the Consumer Beware list
- suggest that you sue the business in small claims court
The steps the Ministry takes depends on the facts and evidence in your case.
