1. Get your decision and ask for a reconsideration

The Workplace Safety and Insurance Board (WSIB) can take 12 weeks or more to decide about your claim. They must send you their decision in writing. 

If they give you their decision over the phone, ask them to send it to you in a letter. This decision letter tells you what benefits, if any, the WSIB decided that you'll get. 

Make sure you understand what the letter says. If you do not understand the letter: 

• ask someone to help you read it, or  
• call the WSIB and ask the decision-maker to explain the decision.  

The decision-maker is the person who signed the letter. 

Ask for a reconsideration

If you do not agree with the decision, you can ask the decision-maker to reconsider the decision. To do this, you can 

• explain why you disagree and what the decision missed, 
• give new information like extra documents, and 
• say what you want to happen.  

This process is called asking for a reconsideration. It's meant to resolve or work out issues early by discussing them. The WSIB encourages people to talk to the decision-maker to clear up any concerns.  

Make a record of your discussion. For example, make notes about the date, time, location, the person you talked to, what you told them, and their feedback.  

Send your request for a reconsideration: 

• online 
• by fax to 1-888-313-7373
• by mail  

Remember to include your claim number.  

It usually takes about 16 calendar days to get an answer when you ask for a reconsideration. Calendar days are Monday to Sunday. 

Remember to send in your appeal

You do not have to ask for a reconsideration. You can choose just to appeal the decision.  

If you decide to ask for a reconsideration, send in your appeal before you do this or at the same time. There's a short deadline to appeal WSIB decisions. Do not miss the appeal deadline because you're waiting for the reconsideration.  

Step 2 has more information about appeals.