1. Fill out the basic information on the LTB’s application form

If your landlord will not return the money you paid, you can apply to the Landlord and Tenant Board (LTB) using Form T1: Tenant application for a rebate.

Guided Pathway for tenants to ask for money the landlord owes

Fill out Form T1 to ask for money you want returned from your landlord.

How to make a Tribunals Ontario Portal account

CLEO

Use this tipsheet to create an account

Part 1 of the form asks for basic information about you and your landlord, and the address of the rental unit. Your landlord might be a person or a company.

Make sure you identify your landlord correctly. If you are not sure who your landlord is, you can name whoever you pay rent to.  You can also look at a copy of your tenancy agreement or any other letters or notices from your landlord.

If the LTB makes an order against your landlord, you might have a problem enforcing it if the name is not exactly right.