2. Ask the LTB to reschedule the hearing

Fill out the Landlord and Tenant Board's (LTB's) Request to Reschedule a Hearing form. On the form you must include:

• if the landlord and the other parties have agreed to reschedule the hearing and, if you have this in writing, attach it to the form
• a list of all the dates when you, your landlord, the other parties, your witnesses, or your representatives are not available, for 90 days after the original hearing date
• your reasons for wanting to change the hearing date

If your landlord and the other parties don't agree to change the date, you will need very good reasons why you can't go ahead on the date the LTB set. For example, maybe you found out that an important witness isn't available on that date, or you won't be able to get an important piece of evidence by then. The LTB is more likely to agree if the reason is something that you can't control.

Attach to the request form any evidence you have to support the reasons that you can't go on the original hearing date.

When you have filled out and signed the form, send it to the LTB by:

• email to LTB@ontario.ca,
• mail or courier to the closest LTB office,
• fax to 1-833-610-2242 or 416-326-6455, or
• online, through the Tribunals Ontario Portal.

Make sure the LTB receives it no later than 5 days before the hearing date.

You must also send a copy to the landlord and all other parties on your application.

Emergency requests

Sometimes you might not have enough time to complete and send the Request to Reschedule a Hearing form before the 5-day deadline. For example:

• you find out 2 days before the hearing date that a close family member has died
• you have a serious accident and you're in the hospital
• a storm knocks out your internet and phone lines, so you can't sign into your virtual hearing

If an emergency happens on a day before your hearing, you should still send the LTB your Request to Reschedule a Hearing form. On the form, explain why you could not meet the 5-day deadline. Attach any evidence you have to support the reasons why you could not meet the deadline.

If an emergency happens on the day of your hearing, call the LTB at 1-888-332-3234 as soon as you can. You might not be able to get through to the LTB on the phone, so you should also email the LTB at LTB@ontario.ca. Explain why you can't come to the hearing. Remember to write your file number in the subject line of your email.