2. Go to mediation

The LTB has employees called mediators who will try to help you and your landlord reach an agreement. LTB mediators are also called Dispute Resolution Officers (DROs). A mediator might phone you before your hearing or speak to you on the day of your hearing. Mediators are not available at all hearings.

You can ask to speak with an LTB mediator on your hearing day. The mediator will then ask your landlord if they will agree to do mediation with you.

You don't have to go to mediation. You and your landlord can try to work out an agreement with a mediator's help or without it.

Either way, you can have a lawyer or someone else to help you, such as a family member, a friend, or a social worker.

Tenant Duty Counsel (TDC) are lawyers and paralegals who can help you on the day of your hearing. TDC can give advice about legal rights, obligations and the LTB process. They can also help work out settlements with landlords or help you talk to LTB mediators. It's a good idea to sign up for TDC services before your hearing date.