OW wants proof of something I can’t give them. What can I do?

3. Ask Ontario Works for more time

Ontario Works (OW) may give you a deadline to get them the information or documents that they want. If you can't meet the deadline, ask your OW worker for more time.

Explain why you need more time and say how long you need.

For example, if you left home because of family violence, you might need time to get documents that you left behind.

Getting help

If OW refuses to give you enough time to get what they want, you may want to get help from a community legal clinic.

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