5. Know what to do if you disagree with a decision

Beware of scams

People have been getting phone calls with a pre-recorded message telling them their Ontario Works account has been deleted.

This is a scam to trick you into sharing your personal information. If you get a call like that, hang up the phone. You can report these calls to the Canadian Anti-Fraud Centre at 1-888-495-8501.

If Ontario Works (OW) refuses, reduces, or cuts off your assistance because you don't give them documents they ask for, you may be able to appeal that decision.

Ask OW for the decision in writing right away.

To appeal, the first thing you have to do is write to the OW office that made the decision and ask for an .

After you have asked for an internal review, you can appeal to the .

The Tribunal isn't part of OW. It has the power to make a different decision.

Getting help

Talk to a community legal clinic if you disagree with the OW decision. They may be able to help you appeal the decision.

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