How do I appeal an OW decision to the Social Benefits Tribunal?

Beware of scams

People have been getting phone calls with a pre-recorded message telling them their Ontario Works account has been deleted.

This is a scam to trick you into sharing your personal information. If you get a call like that, hang up the phone. You can report these calls to the Canadian Anti-Fraud Centre at 1-888-495-8501.

3. Complete the Appeal Form

To start your appeal to the (SBT), you must complete the Appeal Form.

Part 1. General Information

This part of the form asks for:

  • your name
  • your contact and other personal information
  • information about the case worker and OW office that made the decision you disagree with

Part 2. Internal Review Information

This part of the form asks you to fill in:

  • the date of the original
  • the date you asked for an
  • whether you got an internal review decision from OW

Part 3. Your Appeal

In this part, you say why you're appealing by checking the boxes that apply to you.

Then you explain what you disagree with about the OW decision and why. You can attach extra pages. But you don't have to give a lot of details.

You'll get to explain more when you go to your hearing.

Asking for an interpreter

On the Appeal Form, you can ask the SBT to provide an interpreter at your hearing. This includes a sign language interpreter.

If the SBT can't find an interpreter for you, talk to a community legal clinic. They may be able to help you find a professional interpreter.

Asking for “accommodation”

To give you a fair hearing, the SBT might have to do things differently for you so that you're treated equally.

Some people call this “removing barriers” that go against your human rights. The legal word for this is “”.

On the Appeal Form, you can say what kind of accommodation you need at your hearing.

For example, you might need to ask for your hearing to happen within certain hours because:

  • you take medication that affects you more at certain times of day
  • you follow religious rules and need to pray at certain times
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