1. Get a claim number

The Workplace Safety and Insurance Board (WSIB) may find out about your injury or accident from:

• you
• your doctor
• your employer

Any of you can file a report of the injury with the WSIB. If your employer or doctor reports the injury or accident before you do, the WSIB will send you a letter with a link to an online form. It's called Report an injury, illness or exposure incident.

When you answer the questions online, you:

• create a WSIB account, and
• fill out the Report your injury/illness (Form 6).

To file a form or document means giving it to the WSIB and following the rules about how to do this.

Within a week of filing Form 6 with the WSIB, you should get a letter from WSIB. If you do not get a letter, contact the WSIB and ask about your claim.

The letter will give you:

• a claim number
• the name of a contact person who will be looking after your claim

Any time you contact the WSIB, they'll ask for your claim number. So make sure to keep it where you can easily find it.

Your case manager

Most of the time, the contact person is also the person who makes decisions about your claim and:

• what benefits you can get, or
• whether you can return to work.

This person is called a case manager. Keep their name where you can easily find it so you can contact them if you have any questions.

Your claim number

Once you have a claim number, you should include it on any documents you send to the WSIB.