The WSIB knows I’ve been injured at work. What happens next?

3. Get a copy of your WSIB file

You may want to get a copy of your WSIB file to keep for yourself. You may also review the file to decide whether you want to the case manager’s decision.

What’s in your file

The Workplace Safety and Insurance Board (WSIB) has a file about your claim that includes:

  • notes of all of the conversations you, your employer or witnesses to your injury have with someone at the WSIB
  • copies of any letters that the WSIB sends you
  • copies of any letters that you write to the WSIB
  • medical reports and other documents related to your claim

Asking for a copy of your file

If you want a copy of your file, write a letter to the WSIB.

In your letter, give your and ask for a copy of your file. Make sure to sign the letter and put a date on it.

The best way to send a request to the WSIB is by fax, at 1-888-313-7373 or 416-344-4684.

If you can’t do this, you can mail your request to the WSIB.  

How long does it take

You will usually get a copy of your file about 1-2 months after you ask for it.

The WSIB should send you a letter letting you know that they’re preparing a copy of your file. If the WSIB does not do this within 3 weeks of when you asked for your file, call them.

Their numbers are 1-800-387-0750, 416-344-1000, or 1-800-387-0050 (TTY).

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