2. Deal with problems with your case manager or their decision

Keep notes of all the conversations you have with the Workplace Safety and Insurance Board (WSIB).

Include information like:

• the date and time of your conversation
• the name of the person you spoke to
• what you talked about

Problems reaching your case manager

If you call and leave a message for your case manager and they do not get back to you, write them a note asking them to call you back. Include the dates and times of all the calls you made. Send your note by email, fax, or mail, or by a message using the WSIB's online services.

If you think you're being treated poorly, it's a good idea to keep detailed notes of the conversations or incidents that made you think this.

Contact your case manager’s manager

If you do not think that the case manager is treating you properly, you can speak to their manager.

If you reach the manager's voicemail, leave a detailed message with:

• your name
• your claim number
• the reason for your call

When deciding if you should complain to the manager, remember that the case manager will probably continue to be the person making decisions about your claim.

If you disagree with a WSIB decision

If you do not agree with a decision that the WSIB makes, you can appeal the decision. This is different than complaining about how someone at the WSIB treats you.