1. Co-operate with the WSIB

Your case manager may ask you questions about the report you gave them about your injury, illness, or accident. Make sure to answer the questions as best you can.

To get benefits from the Workplace Safety and Insurance Board (WSIB), you must co-operate with them and your employer.

The WSIB could decide that you're not co-operating. If you do not have a good reason for this, they can reduce or take away your benefits and services until you do co-operate.

What co-operating means

To co-operate, means that you:

• give the WSIB any information they ask for so they can make decisions about your injury
• tell your employer about your injury as soon as possible
• keep in touch with your employer to discuss returning to work if you've been off work because of your injury
• co-operate with the WSIB and your employer when you go back to work, either doing your regular job or different duties that your employer can give you
• do what your doctor and other health professionals say you need to do to get better
• go to any medical appointments that the WSIB says you must go to

Co-operating also includes completing and signing the Worker's Report of Injury/Disease (Form 6). You do this on the WSIB webpage Report an injury, illness or exposure incident.

By doing this, you agree that any health professionals who treat you can give information about what work you're able to do to:

• the WSIB, and
• your employer.

This includes work you're able to do, even though you've been injured. Call the WSIB at 1-800-387-0750 if you need help with the report. For TTY, call 711.

Tell the WSIB about changes

You must also tell the WSIB about any important changes that may affect your rights to get WSIB benefits. This includes changes to your:

• health
• abilities
• income
• job status
• being available to return to work

You can call or write to your case manager. You must do this within 10 days of when there's a change.

Getting help if you do not understand

If you do not understand what the case manager tells you or writes to you, ask them to explain it in a different way.

If you have difficulty speaking, hearing, or writing for any reason, tell the WSIB about this. The law says that they must make sure that you have the help you need to understand what's happening with your claim.