4. Contact the Fair Practices Commission

If you think that someone at the Workplace Safety and Insurance Board (WSIB) has not treated you fairly, you can make a complaint to the Fair Practices Commission. For example, this might be a case manager or manager.

The Commission is part of the WSIB but is not in the same office as the WSIB. Its job is to make sure that the WSIB operates in a fair way.

You can contact the Commission through their website or by phone at 1-866-258-4383.

When deciding if it can look into your complaint, the Commission thinks about whether:

• there were unreasonable delays when the WSIB was dealing with your claim, for example, your case manager did not call back after you called them many times
• the WSIB did not tell you what was happening with your claim in a way you could understand
• WSIB staff behaved poorly, for example, they were rude or impolite
• the WSIB ignored important and relevant information about your claim

How to make a complaint

The Commission has a complaint form. In your complaint, you should include:

• what you would like the Commission to look into, for example:
  • a delay
  • someone's behaviour
  • something the WSIB said to you
  • something the WSIB did or did not do
• details about what happened, who was involved, and when it happened
• what you did to try to solve the problem, including the names of the people at the WSIB that you spoke to
• how you want your complaint to be dealt with

What the Commission might recommend

After looking into your complaint, the Commission may suggest that the WSIB:

• do something about a delay or correct something they did not do
• give more reasons for a decision
• apologize to you
• develop a procedure or protocol
• review its service standards
• think about doing more staff training

The Commission cannot help you with an appeal, make a decision about your WSIB benefits, or force the WSIB to decide a certain way.