3. Get a copy of your file
Question and answer
What do I need to know when I’m dealing with the WSIB case manager?You may want to get a copy of your Workplace Safety and Insurance Board (WSIB) file to keep for yourself. You may also want to review the file to decide whether to the case manager's decision.
Your WSIB file contains:
- notes of all the conversations you, your employer, or witnesses to your injury have with someone at the WSIB
- a copy of the letters the WSIB writes to you
- a copy of all the letters you write to the WSIB
- medical reports and other papers about your claim
How to get a copy of your file
If you want a copy of your file, fill out the form called Worker request for copy of claim file and submit it online.
In your request form, include your . And make sure to include the date and your signature.
The best way to send the request form to the WSIB is to submit it online.
If you cannot do this, you can send your request form by fax to the WSIB at 1-888-313-7373 or 416-344-4684.
Or, you can mail your request form to:
Workplace Safety and Insurance Board
200 Front Street West
Toronto ON M5V 3J1
You will usually get a copy of your claim file about 2 months after you request it.
The WSIB should send you a letter letting you know that they're preparing a copy of your file. If the WSIB does not do this within 3 weeks of when you asked for your file, call them at 1-800-387-0750. For TTY, call 711.