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Glossary

identity theft

In Debt and Consumer Rights

Identity theft is when someone uses your identity without your permission. For example, an identity thief may use your SIN number, credit cards, or name and personal information. Often, identity theft is used to steal money, buy things, or open accounts in your name. There are many ways that your identity can be stolen.

interest

In Debt and Consumer Rights, Housing Law

Interest is a percentage fee that you pay to your creditor in exchange for the money they lend, or that you pay because you didn’t pay a bill on time. For example, you might be charged interest each month on a student loan, credit card balance, or mortgage. In addition to interest, you may also have to pay other late fees.

The amount of interest that is charged each month is usually a set percentage of the money you have been lent. The percentage is called an “interest rate”.  

internal review

In Student loans, Income Assistance

Before you can appeal a decision about assistance from Ontario Works (OW) or the Ontario Disability Support Program (ODSP), you must ask for an internal review of the decision.

You can use this letter-writing tool to ask OW for an internal review or to ask ODSP for an internal review.

Someone in the office that made the decision reviews it and decides whether or not to change it. This is a different person than the one who made the decision you disagree with.