Glossary

In Employment and Work, Income Assistance

A “reconsideration” is when you ask Service Canada to review a decision. For example, this could be a decision about Employment Insurance (EI), Canada Pension Plan (CPP) benefits, or payments from the Old Age Security (OAS) program.

Someone at Service Canada reviews the decision and decides whether or not to change it. This is a different person than the one who made the decision you disagree with.

In Income Assistance

A record of landing, which is also known as a landing paper, is a document that proves a person is a Permanent Resident. It was given to people who were first approved to be permanent residents before July 2002. After July 2002, the document is called a confirmation of permanent residence.