What can I buy from a door-to-door salesperson?
Ontario's Consumer Protection Act has rules that can protect you when you buy, lease, rent, or finance products or services from a door-to-door salesperson. The rules apply if the total charges are more than $50 before taxes.
A door-to-door salesperson is someone who comes to your home and tries to sell you something. Some examples are:
- services for your home, like snow removal, roofing services, or security services
- products for your home, like kitchen knives
What is not allowed to be sold door-to-door
Starting March 1, 2018, there are new rules if a door-to-door salesperson wants to sell you:
- furnaces
- air conditioners
- air cleaners
- air purifiers
- water heaters
- water treatment devices
- water purifiers
- water filters
- water softeners
- duct cleaning services
- any product or service that does the job of any of the above, like an HVAC system
The law calls these prescribed products and services.
If you have questions or concerns about a door-to-door salesperson that you have talked to or bought something from, call Consumer Protection Ontario at:
- 416-326-8800 (Toronto area) or toll-free at 1-800-889-9768
- TTY: 416-229-6086 (Toronto area) or 1-877-666-6545
Energy contracts
Energy retailers are companies that offer contracts for electricity or natural gas. Door-to-door energy retailers must follow different rules.
For information about these rules and what you can do if you have problems with energy retailers, visit the Ontario Energy Board website or call 1-877-632-2727.
