What can I buy from a door-to-door salesperson?

3. Cancel your contract

If you want to cancel a door-to-door agreement, first figure out the date you have to cancel by.

Reason

Deadline

I changed my mind.

Cancel up to 10 days after you receive a copy of the agreement. This is called the .

The agreement does not include all of the required information.

Cancel up to one year after you made the agreement.

The seller used an unfair practice.

Cancel up to one year after you made the agreement.

The seller is more than 30 days late delivering my order or starting the services.

No deadline to cancel as long as you have not agreed to accept late delivery or late start.

The agreement is for something that is not allowed to be sold door-to-door.

Contract is void so no need to cancel, but you have one year after you paid to demand your money back.

How to cancel your contract

Before the deadline passes, you must tell the seller that you want to cancel the agreement. It is a good idea to tell them in writing. There are sample cancellation letters on the Ministry of Government and Consumer Services website.

Your letter should include:

  • your name and address
  • the date
  • the name and address of the company
  • the date of your contract
  • that you want to cancel the contract
  • the date that you want a response by
  • your signature

Your letter should tell the seller the reason you are cancelling or why the contract is void. For example, you should say which information was missing from the written agreement. If you are within the 10-day “cooling off” period, you can just say you changed your mind. If you think your contract is void, you should also ask for your money back.

You should keep a copy of the letter for yourself. Make a note of the date that you mailed, emailed, or personally delivered the letter to the seller.

After you cancel your contract

When you cancel a contract, the seller usually has 15 days to return your money. If the contract was for a product, you are not responsible for sending it back. If the seller wants any items back, they must either pick up the product or pay the cost for you to return it.

If you had to pay anything to remove or return the product, the seller might have to pay you that money back.

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