4. Complain to the Ministry of Public and Business Service Delivery
Question & Answer
What can I buy from a door-to-door salesperson?If you cancel your contract and the seller does not give you your money back, you can complain to the Ministry of Public and Business Service Delivery.
The Ministry has a complaint form that you can fill out and email. You can also print and mail it. To contact the Ministry:
Toll-free 1-800-889-9768
Toronto area 416-326-8800
TTY Toll-free 1-877-666-6545
TTY Toronto area 416-229-6086
Website www.ontario.ca/mcs
Email consumer@ontario.ca
Mailing Address:
Ministry of Public and Business Service Delivery
Consumer Services Operations Division
P.O. Box 450
Toronto, ON, M7A 2J6
You have to include information about:
- whether you sent a complaint letter to the seller (if you did, attach a copy)
- whether you have documents that prove your claim, like receipts, invoices, contracts, or other important documents
- your complaint
- details about the seller
- what you want the seller to do
- your contact information
The Ministry will review your complaint. They may:
- refer you to an organization or government office that might be better able to help you
- help you and the business reach an agreement through
- educate you and the business about the rules and laws that must be followed
- make a compliance order that tells the business to stop giving out materials that are not true, or to correct the information in the materials
- investigate your complaint
- take the business to court
- add the business to the Consumer Beware list
- suggest that you sue the business in small claims court
The steps the Ministry takes depends on the facts and evidence in your case.
