What can I do if I’m not happy with my car repairs?

Talk to the repair shop

If you have a problem with a repair, you should first talk to the repair shop about it.

It is a good idea to write your complaint down in a letter and to keep a copy of it for yourself. You can use the Ministry of Government and Consumer Services' sample letter, or write your own.

Make sure your letter includes the following information:

  • your name and address
  • the date
  • the name of the repair shop and their address
  • the date you contacted them or authorized the repair
  • the work you had done
  • the price you paid
  • the reasons why you disagree with the charges
  • specific instructions about how you want to solve the problem. For example, ask for a refund, return, etc.
  • the date by which you want a response from them (3 weeks is reasonable)

When you send you letter be sure to include:

  • your evidence, like copies, not originals, of receipts, invoices, contracts, or other relevant documents
  • your signature

Make sure you keep a copy of your letter and your registered mail receipt so that you have proof that the repair shop got it.

Keep your letter clear and short.

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